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RETURNS POLICY

Click here for our returns portal

CAN I RETURN A SALE ITEM?

PYRA would like you to be happy with the purchases that you make.  As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

• All returns must be received within 30 days of the purchase date.
• Gift cards can not be returned and are not redeemable for cash.
• Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
• Once your return has been processed, you will receive a confirmation email from our team.

No returns on Sale items. 

Change of Mind – Not in Love

If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase.

You must provide to us the:

• returned goods - with tags attached;
• the payment details (refunds can only be paid to the credit card used at purchase).

*Goods that have been worn will not be accepted for change of mind.  You must return all goods with original packaging.

When returning goods please ensure;

• All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
• Hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original product box.
• Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning.
  Please note that exchange requests are not held. We suggest placing a new order for the new item to avoid missing out and requesting a refund for the returning item